After-sales
After-sales Service
Abadi Baru after-sales service covers service requests, spare-part supply and warranty claims for machines and equipment purchased through Abadi Baru. It is handled by 6 service engineers and 2 technical support staff, through a single point of contact: the Service Hotline 0815 7522 2243 or the forms on this website.
Which services are available?
-
Service request
Report a machine problem or arrange an inspection. Include the machine type, the symptoms and the location.
Service & Spare Parts form -
Spare part
Request spare parts with the part name, the part number or code if available, and the quantity.
Service & Spare Parts form -
Warranty claim
Submit a claim with your purchase details: brand, type/model, serial number, purchase date and DO number.
Warranty Claim form
Process
How does the service process work?
- 1
Send your request
Fill in the service, spare-part or warranty form, or contact the Service Hotline via WhatsApp.
- 2
The service team checks the details
The team matches the machine and purchase details, then asks for more information if needed.
- 3
Follow-up
The Abadi Baru team contacts you about the next step, depending on the condition and the applicable terms.
Checklist
What should I prepare?
- Machine brand and type/model
- Serial number
- Purchase date and DO number (for warranty)
- A description of the problem or the spare part required
- Photos or a video of the machine condition (sent directly on WhatsApp)
- Name, company, address and a contact number
6
Service engineers
2
Technical support
Source: About page of abadibaru.com, accessed 8 October 2026.
Frequently Asked Questions
Questions about after-sales service
How do I submit a warranty claim?
Fill in the Warranty Claim form on this website with the company name, buyer name, address, mobile number, product brand, email, type/model, category, serial number, purchase date and DO number. The details are composed into a WhatsApp message to the Service Hotline 0815 7522 2243.
Who do I contact for service or spare parts?
Contact the Service Hotline 0815 7522 2243 via WhatsApp, or fill in the Service & Spare Parts enquiry form. The Sales Hotline 0815 3678 9111 is for products and quotations only.
What does the warranty cover?
Warranty terms and coverage differ for each product and brand. The Abadi Baru team confirms the applicable terms based on your purchase details.
Does the website store the data I enter in the forms?
No. The forms on this website have no storage. Your entries are composed into a WhatsApp message that you send to Abadi Baru yourself.